We take the the professionalism of our tutors seriously, but we understand that sometimes, unexpected events can arise. As a first step, we recommend sending the tutor a message to see what has happened. If you are having any issues with your tutor, please get in touch with our support team here. You can also schedule an instant session with other tutors who are online.
You will not be charged if your tutor does not arrive for a scheduled tutoring session.